Privacy Policy

Last Updated: December 2024

1. Information We Collect

To provide you with our exceptional footwear shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through PCI-compliant systems), PayPal account information
• Order Details: Products purchased, sizing preferences, and order history
• Account Information: Username, password (encrypted), and preferences for our men’s and women’s collections

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Browsing Behavior: Pages visited, products viewed (including accessories, boots, sandals, shoes, and slippers), and time spent on site
• Location Data: General geographic location to provide relevant shipping options and product availability

2. How We Use Your Information

Your information helps us deliver the quality service that matches our premium footwear brands:

• Order Processing: To process and fulfill your orders for our curated brands including Taos, Naot, Clarks, and ECCO
• Customer Service: To provide timely support and respond to your inquiries within 24 hours during business days
• Personalization: To recommend products that match your style preferences in men’s and women’s footwear
• Security: To protect against fraud and unauthorized transactions using real-time monitoring
• Global Operations: To manage international shipping and customs requirements (excluding remote areas and select Asian regions)
• Improvement: To enhance your shopping experience and website functionality

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal for secure transaction processing
• Shipping Partners: With logistics companies to deliver your orders from our Kansas City headquarters
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is our priority, reflecting the reliability we’re known for:

• Storage Location: Data is stored on secure servers with limited access
• Encryption: Advanced SSL encryption protects all transmitted data
• Payment Security: We are fully PCI DSS compliant and never store complete payment details
• Data Retention: We retain personal information only as long as necessary for business purposes
• Security Measures: Regular security audits, fraud monitoring, and industry-standard protection protocols

5. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a readable format
• Restriction: Limit how we use your personal information

To exercise these rights, contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure shopping cart operations
• Analytical Cookies: Help us understand how customers interact with our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show relevant advertisements for our footwear collections

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a global retailer serving customers worldwide (with limited exceptions), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and maintain the same level of security regardless of location.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. The “Last Updated” date at the top indicates when revisions were made. Continued use of our services constitutes acceptance of updated terms.

10. Contact Information

Thank you for trusting Ecco Shoe Store with your footwear needs and personal information. We’re committed to protecting your privacy with the same dedication we bring to selecting our premium shoe collections.