Term and Conditions

Effective Date: December 2024

Welcome to Ecco Shoe Store (the “Website”), accessible at shoepopularshop.com. These Terms and Conditions govern your access to and use of our Website and services, including purchasing men’s and women’s footwear, boots, sandals, slippers, and accessories (collectively, “Products”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. User Obligations and Responsibilities

By using our Website, you agree to:

• Provide accurate, current, and complete information during registration and purchase.
• Use the Website only for lawful purposes and not violate any applicable laws or regulations.
• Refrain from transmitting any harmful code or engaging in activities that could disrupt the Website’s functionality.
• Be responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Products and Services Description

We offer a curated collection of premium footwear and accessories for men and women. Our Products are described as accurately as possible on the Website. However, slight variations in color or detail may occur due to display settings. We reserve the right to limit sales and discontinue Products at our discretion.

Non-Returnable Items: For hygiene and intimate foot contact reasons, Accessories and Slippers are generally not eligible for return or exchange unless they arrive defective or damaged. Please refer to our Returns & Exchanges Policy for details.

3. Order and Payment Terms

Order Processing: Orders are processed within 1-2 business days after payment confirmation. Orders on weekends/holidays are processed the next business day.

Shipping:

• Standard Shipping: Via DHL or FedEx, cost $12.95, delivered within 10-15 business days after shipment.
• Free Shipping: For orders over $50, via EMS, delivered within 15-25 business days after shipment.

Delivery times are estimates and may vary. We ship globally except to remote areas and select Asian regions.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you are authorized to use the chosen method.

Pricing: All prices are listed in US dollars. We reserve the right to correct pricing errors and cancel orders if necessary.

4. Returns, Exchanges, and Refunds

We are committed to your satisfaction. Our policy allows returns and exchanges within 15 days of receiving your order.

Conditions: Items must be unworn, in original packaging with tags, and include proof of purchase.

Process: Contact customer service at [email protected] to initiate a return/exchange. Include your order number and reason. We will provide a return authorization and instructions.

Refunds: Refunds are processed within 3-5 business days after we receive and inspect the return. Please allow 7-10 additional business days for the refund to appear in your original payment method. Original shipping fees are non-refundable.

Exchanges: Exchanges for size or color are complimentary in service areas. Follow the return process and specify your preference.

Defective/Damaged Items: Contact us immediately with photos. We will provide a prepaid return label and expedite the replacement.

5. Intellectual Property

All content on this Website, including text, images, logos, and designs, is the property of Ecco Shoe Store or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Ecco Shoe Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or Products, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim shall not exceed the purchase price of the Product(s) in question.

We are not responsible for delays or failures in performance due to circumstances beyond our control, such as acts of nature, labor disputes, or supply chain issues.

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, specifically the state where our company is located. Any disputes shall be resolved in the courts of Kansas City, US. We encourage you to contact us first at [email protected] to resolve any issues amicably.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes constitutes acceptance.

9. Contact Information